Terms of Service

OVERVIEW
This website is operated by Lux Medical Aesthetics (“Lux,” “we,” “us,” “our”). Lux offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“Terms of Service,” “Terms”).
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using the website. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Our store is hosted on Wix.com, which provides the online e-commerce platform that allows us to sell products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses, or any code of a destructive nature. A breach of any Terms will result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission. Headings are for convenience only and do not limit these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, complete, or timely sources. Any reliance on the material is at your own risk.
This site may contain historical information, which is not current and is provided for reference only. We may modify site contents at any time, but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website and/or via our booking partner (e.g., Vagaro). These products or services may have limited quantities and are subject to return or exchange only according to our posted policies.
We have made every effort to display as accurately as possible the colors and images of products; we cannot guarantee your monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities. All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order (including orders placed under the same account, credit card, and/or billing/shipping address). If we change or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided at the time of order. We may limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information and promptly update your information (including email address and payment details) so we can complete your transactions and contact you as needed. For more detail, please review our Returns/Refunds and Cancellation policies.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or endorsements. We have no liability arising from or relating to your use of optional third-party tools. Any use is entirely at your own risk and discretion, and you should ensure you approve the terms on which tools are provided by the relevant third-party provider(s). New features or services offered through the website shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for third-party materials or websites, or for any other materials, products, or services of third parties. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (e.g., contest entries) or without a request you send ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain comments in confidence; (2) to pay compensation; or (3) to respond.
We may, but have no obligation to, monitor, edit, or remove content we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates intellectual property or these Terms. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material or any malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties. You are solely responsible for comments you make and their accuracy.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy (see www.luxukiah.com).

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Except as required by law, we undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security features of the Service or related sites. We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 13 – MEDICAL DISCLAIMER; RESULTS
Content on www.luxukiah.com is for general informational purposes only and is not medical advice. Individual results may vary. Any medical or aesthetic treatment requires informed consent and may involve risks. Always consult directly with a qualified provider regarding your specific needs.

SECTION 14 – REFUNDS, RETURNS, AND CANCELLATIONS (CLINIC POLICY SUMMARY)
Services: Fees for services are not refundable once rendered. Missed or late-canceled appointments may incur a cancellation fee per our posted policy.
Products: Unopened, unused skincare products may be eligible for exchange within 14 days of purchase, subject to inspection and applicable law. Please see our full clinic policies for details.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results that may be obtained from the Service will be accurate or reliable. You agree that we may remove the Service for indefinite periods or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lux Medical Aesthetics, its owners, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, revenue, savings, data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or any other claim related to your use of the Service or any product, including errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lux Medical Aesthetics and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 – TERMINATION
Obligations and liabilities incurred prior to the termination date shall survive termination. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to our Services.

SECTION 19 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals (oral or written). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW; VENUE
These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-laws rules. Venue and jurisdiction shall lie exclusively in the state courts located in Mendocino County, California, and the federal courts of the Northern District of California, as applicable.

SECTION 21 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: info@luxukiah.com